SKORASOFT DIGITAL PRIVATE LIMITED believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within same day of placing the
order. However, the cancellation request may not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated the process of shipping them.
SKORASOFT DIGITAL PRIVATE LIMITED does not accept cancellation requests for perishable items
like flowers, eatables etc. However, refund/replacement can be made if the customer establishes
that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service
team. The request will, however, be entertained once the merchant has checked and determined the
same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within same day of
receiving the product. The Customer Service Team after looking into your complaint will take an
appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please
refer the issue to them.
In case of any Refunds approved by the SKORASOFT DIGITAL PRIVATE LIMITED, it'll take 6-8 days
for the refund to be processed to the end customer.
Disclaimer: The above content is created at SKORASOFT DIGITAL PRIVATE LIMITED's sole discretion.
Razorpay shall not be liable for any content provided here and shall not be responsible for any
claims and liability that may arise due to merchant's non-adherence to it.